Privacy Policy
MHP Services Bristol Limited is committed to protecting and respecting your privacy.
This policy explains how we collect, use and store your personal information when you use our website, contact us, request a quotation or use our services.
Who We Are
MHP Services Bristol Limited
Bristol
BS14 0JT
Email: mhpservices@hotmail.com
If you have any questions regarding this privacy policy or your personal data, please contact us using the details above.
What Information We Collect
We may collect and process the following personal information:
- Name
- Address
- Telephone number
- Email address
- Information relating to quotations, installations and services
- Finance application information where applicable
- Website usage data including IP address, browser type and cookies
Why We Collect Your Information
We collect and use your information in order to:
- Provide repair, servicing and installation services
- Respond to enquiries and quotations
- Arrange appointments and contact you regarding works
- Process finance applications where requested
- Improve our services and website
- Send marketing communications relating to similar services
Every marketing email will include an unsubscribe option and you may opt out at any time.
Lawful Basis For Processing
Under UK GDPR, the lawful bases we rely on are:
- Contract – to provide services requested by you
- Legal obligation – where required by law or regulation
- Legitimate interests – for customer communication, service improvements and marketing similar services
- Consent – where required for specific marketing activities
Finance Applications
Where finance is requested, limited personal information may be shared with TradeHelp Ltd and associated lenders or brokers for the purpose of processing finance applications.
MHP Services Bristol Limited (FRN 1021843) is an Introducer Appointed Representative of TradeHelp Ltd, authorised and regulated by the Financial Conduct Authority (FRN 697812).
Finance applications are subject to status and credit checks.
Who We May Share Your Information With
We may share your information with:
- Finance lenders and brokers
- TradeHelp Ltd
- Professional advisers and compliance providers
- Regulators and law enforcement agencies where legally required
- Website, hosting and software providers where necessary for business operations
We will never sell your personal information to third parties.
How Long We Keep Your Information
We will retain customer information for up to six years after completion of services where required for legal, tax or regulatory purposes.
Marketing information will be retained until consent is withdrawn or you unsubscribe.
Your Rights
Under UK GDPR, you have the right to:
- Access your personal information
- Correct inaccurate information
- Request deletion of your data
- Restrict or object to processing
- Withdraw consent
- Request transfer of your data
We will respond to requests within one month.
Cookies
Our website uses cookies to improve user experience and monitor website performance.
We may use cookies for:
- Website functionality
- Analytics and performance monitoring
- Marketing and advertising purposes
You can control or disable cookies through your browser settings.
Google Analytics
We use Google Analytics to help understand how visitors use our website. This may collect anonymous information such as:
- Pages visited
- Time spent on pages
- Browser and device information
- General location information
This data does not personally identify users.
Security
We take reasonable technical and organisational precautions to protect your personal information and prevent unauthorised access, misuse or disclosure.
However, data transmitted over the internet cannot be guaranteed as completely secure.
Complaints
If you are unhappy with how we handle your data, please contact us directly in the first instance.
You also have the right to lodge a complaint with the Information Commissioner’s Office (ICO):
Website: https://ico.org.uk/concerns/
Telephone: 0303 123 1113
Policy Updates
We may update this privacy policy from time to time. Any updates will be published on this page.